IQ Training Ltd Company No.5666943

Profile

Sean Humby draws on over 20 years of industry expertise managing both private and public sector facilities, including David Lloyd Leisure and Marriott Hotels.

Sean is a Diploma Member of the ISRM , a member of ISPAL and a NVQ A1 assessor. Throughout his career he has delivered a wealth of training to colleagues and staff on Service Excellence, Leadership, Induction and Orientation for new starters and Customer service workshops, for Marriott and David Lloyd Leisure.

In the last 10 years he has delivered training, workshops and seminars to over 3000 people. Topics have included customer service, team building, time management, marketing and negotiation skills..

He has achieved profit and growth, improved standards and increased participation.
KEY SKILLS & VALUES

o Positive approach, offers solid encouragement, looks for ways to increase satisfaction, brings up positive thought
o People oriented- motivated working with a team, understands people very well, treats people equally
o Straightforward and direct, open in communication, receptive and understanding, patient listener
o Encourages an open atmosphere and gains trust easily
o Driven by results and increased standards of performance

A key point is his approach to delivery, working on bespoke solutions that will minimise disruption and at the same time have a positive impact.

His style is based on a participative approach where everyone can get involved and learn by doing. This has the added impact of embedding the understanding and enabling people to go back onto their workplace and have a positive impact.

As Confucius said;

I hear, I forget
I see, I remember
I do, I understand

Mission

Training, workshops and facilitation.
Service excellence ‘Dare to Deliver’

Leadership and development

‘Train the trainer’
Customer Service Academy of Excellence
Developing your customer care policy
Developing your marketing plan

Team building

Time management

Business Success
Capacity Building

Profit generation

Marketing initiatives

Sales tactics

Business Excellence
Customer satisfaction

Staff satisfaction

Service standards

Sales growth

Profitability

Recruitment and selection

External Mentoring
Aid development of managers and staff

Commercial support and advice

Operations
Audits
Mystery shop

User surveys

Customer service

IQ Training Ltd Client History

Training
Beaverpark Ltd – Customer service workshops
Campbell Shaw Internet – Change workshops and facilitation
Rockfield - Customer Service workshops
Favourbrook – Sales through Service
Hilti – Time Management workshop
National Federation of Retail Newsagents – ILM Certificate – First Line Management
Worcestershire County Council Senior Management Team – Team building
Scottish National Sports Development Conference – Relationship management
Straight A Training Ltd ILM Introductory Team Leader Certificate
Educom Business Development Ltd Negotiation Skills Workshops
Time Management Workshops
Developing a Marketing Plan
Developing a Customer Service Policy
Customer Service for the unemployed
People Skills
National Federation of Retail Newsagents – ILM Introductory Team Leader Certificate
Procam Television – ILM Introductory Team Leader Certificate
Educom Business Initiatives – Customer Service Academy of Excellence
Business Network North – Customer Service Seminars
Bristol Business Network - Customer Service Seminars
Kingsway Centre – Customer Service Workshops
Community Leisure Services – ‘Dare to Deliver’ & Train the trainer
Educom Business Initiatives – Team Building Workshops
Kingsway Fitness Centre – Customer Service Workshops
Marriott Forest of Arden – Induction, H&S, Service Excellence, Leadership
Marriott Hollins Hall – Induction, Service Excellence, H&S
David Lloyd Leisure – Leadership, Service Excellence, Team building

Operations
Mullard Associates – NVQ L3 and L4 Assessment and expert witness
Rockfield – Mystery shop
SOLL – Research and compilation of Sport & Physical Activity Policy
The Edge H&F Club – Risk assessment
SOLL Leisure - Consolidation and integration of SOLL’s Aquazone swimming brand
Audit - SITA/Hastings Borough Council, SITA/Allerdale Borough Council
Mystery shop – Marriott, SOLL Leisure, WEST BS Ltd
PMR Leisure – Edinburgh Academy
Marriott International Operations Champion team
Marriott Forest of Arden, Hollins Hall

Customer Service Workshops

‘A more positive attitude to customer service. Excellent.’
C. West Managing Director – West BS Ltd

Wow, what a positive effect the 2 meetings have been, Sean was fantastic the staff loved him and the message has really hit home they are all still buzzing from the meeting. I have never seen such a response from staff in all my working life like last night.
N. Brunton – Retail Operations Manager – Rockfield

Team building

‘a very enjoyable, stimulating and most successful day’ – S. Chandler – Head of Health & Social Care (Learning Disabilities)

‘focused, positive, energising’ – K. Robinson – Service Manager – Worcestershire Mental Health Partnership Trust

‘kept it good fun but delved into some fairly deep issues’- J.Pitts – Performance & Development Manager – Worcestershire Integrated LD service

ILM Introductory Team Leader

‘Probably the best course that I have the pleasure to be a part of’
Roz Robinson Operations Manager - NFRN

‘It was well explained & therefore easy to absorb. Group discussion really helped cement points & gave food for thought’ – C. Kimberley – NFRN

‘Sean was an engaging tutor. I got a lot out of the 3 days’ – D. Lennie – Procam Television

‘Sean’s enthusiasm & training style made the content easy to absorb – M. Cox - NFRN

Thoroughly enjoyable day that passed extremely quickly & was of significant interest and important to my job’
Dave Greener – Operations Manager – NFRN

People Skills

‘To be more positive in my approach to people and life in general’- J. Dales

‘Very useful….great job’ – L. Farnes

‘The importance of communication and expression’ – J. Gardiner

Contact Information

Address:

IQ Training Ltd Company No.5666943
Karapiro

Kingsthorn
HR2 8AL
UK

Phone Number:

01981 541241

Fax Number:

Email Address:

sean@iqtrg.com